Privacy Policy

1. Introduction

At Cleaning With a Mission, your privacy is important to us. This privacy policy outlines how we collect, use, and protect your personal information when you use our services or visit our website. By engaging with our services, you agree to the terms of this privacy policy.

2. Personal Information We Collect

We collect personal information to enhance our services and ensure smooth business operations. This may include:

• Contact Information: Name, email address, phone number, and postal address.
• Payment Information: Securely processed via Stripe, including credit or debit card details.
• Booking Information: Information about your cleaning preferences and service requests.
• Technical Data: Information such as your IP address, browser type, and usage data to help optimize your online experience.
• Cause Selection: If applicable, information about the charitable cause or community support you choose to contribute to when booking services.

3. How we use your information

We use the information collected for the following purposes:

• Service Delivery: To schedule and perform cleaning services, process payments, and manage bookings.
• Customer Support: To respond to your inquiries, concerns, or complaints.
• Personalisation: To tailor services to your preferences, such as eco-friendly product choices or cause selection.
• Payment Processing: All payment information is securely handled by Stripe in accordance with their privacy policies.
• Communications: To send booking confirmations, service updates, and promotional materials (only if you opt-in to receive marketing communications).
• Legal Compliance: To comply with applicable laws and regulations.

4. How We Protect Your Information

We take your privacy seriously and have implemented appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payments are processed securely through Stripe, which is fully PCI-DSS compliant, ensuring your financial information remains safe.

5. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share information with trusted service providers, including:

• Payment Processor (Stripe): Your payment details are processed securely by Stripe.
• Service Providers: To perform cleaning services or for data analysis purposes.
• Charitable Causes: If you select a cause to support, we may share limited information with the charity to confirm your contribution.

We ensure that these third parties are obligated to keep your information secure and only use it for the purposes specified in this policy.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, track website traffic, and tailor our content. Cookies are small text files stored on your device that help us remember your preferences. You can disable cookies in your browser settings; however, doing so may limit certain features of the website.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You can request access to the personal information we hold about you and ask for corrections if needed.
• Opt-Out of Marketing: If you no longer wish to receive marketing communications, you can opt-out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
• Data Deletion: You can request that we delete your personal information if it is no longer necessary for the purposes for which it was collected, subject to any legal obligations we may have to retain the information.

8. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to meet legal obligations. You may request that we delete your personal information, and we will comply unless we are required to retain it for legal reasons.

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will take steps to delete that information.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the policy. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about our privacy practices, please contact us at:

Email: info@cleaningwithamission.com